Shipping Details
FAQs
Delivery Charges:
Customer satisfaction is our top priority for this reason National Mart has set a very minimal standard shipping for our customers. We wish to offer free shipping near future. but at the moment
The Shipping fee is ¥1399 only under 5kg.
It is to be noted here that we do not take any share from the shipping charges. It is for the Sagawa. They charge for their delivery services.
For Hokkaido & Okinawa and Prefectures, Sagawa takes 2 days to deliver the package.
The shipping charges are ¥3500 and more depending upon the weight of total order.
BOPIS
We also offer services like buy online, pick up in store.
you can place your order online and pick up your grocery items from our store.
Our stores:
National Mart Shinokubo.
Location : 2-9-15 Hyakunincho, Shinjuku-ku, Tokyo 169-0073
Business hours :
11:00 – 22:30 ( LO 22:00 )
National Mart Kisarazu.
Location: 3-10-19 Asahi, Kisarazu City, Chiba Prefecture 292-0055
Business hours :
National Mart Yashio.
Location: 〒340-0815 Saitama, Yashio, 4 Chome−８−10
Ph: 048-951-3736
Business hours: OPEN DAILY
11:00 – 22:00 ( LO 21:30 )
Info through Sagawa
Delivery Schedule Info through Sagawa
- Delivery Information Schedule:
- Order by 2 pm for next-day delivery that happens right away.
- Orders placed after 2:00 PM cannot be delivered the next day.
- Depending on our processing time and availability, the delivery/shipping date may change.*Delivery/Shipping date may change depending on our processing time and availability.
Delivery Schedule Slots
| Slots | Timing |
| Slot 1 | 9 AM – 12 PM |
| Slot 2 | 12 PM – 2 PM |
| Slot 3 | 2 PM – 4 PM |
| Slot 4 | 4 PM – 6 PM |
| Slot 5 | 6 PM – 8 PM |
| Slot 6 | 8 PM – 9 PM |
How Long it will take to Deliver my Order?
The order delivery timeline depends upon your area and the time of order. if you order before 2:00 PM, your order will be delivered on the next day. If you order after 2:00 PM, your order will be delivered after next day.
Do you Deliver all over Japan?
National Mart provides home delivery services all over Japan. The shipping charges vary for each prefecture.
How can I Pay for my Order?
We accept the following payment methods:
- Cash on Delivery (COD)
- Credit Card (JCB, Master Card, American Express, Visa, etc )
- Bank Transfers
What if I have received the Wrong/Damaged order?
First, we ensure to deliver the items with special care and proper packaging. In case, if there is any problem with your order, please call us at 070-2288-0786 so that we can solve your issue promptly.
How do you send frozen items?
Our partnered delivery service provider delivers frozen items in cool storage delivery, reaching your doorstep with special care.
What is the National Mart’s Refund & Return Policy?
Our prime objective is to serve our customers at our best. For any kind of claims and problems please feel free to contact us 070-2288-0786.